AfriConnect Exchange
A Project of Africonnect Exchange CIC
Vendor Welcome Pack
Last updated: 6 November 2025
Prepared By: AfriConnect Exchange (a project of Africonnect Exchange CIC)
Address: 21, Maple Terrace, G75 9EF, Glasgow, Scotland
Email: info@africonnect-exchange.org
Company Number: SC869128
Effective Date: 13/12/2025
Last Updated: 6/11/2025
Welcome to AfriConnect Exchange
We are pleased to welcome you as a vendor on AfriConnect Exchange, a digital platform dedicated to empowering African diaspora communities through resource sharing, cultural commerce, and digital inclusion. As a vendor, you play a vital role in shaping a vibrant, respectful, and impactful marketplace. This pack outlines everything you need to get started.
What's Inside
- Platform Overview
- Vendor Responsibilities
- Listing Guidelines
- Payment & Fees
- Customer Service Expectations
- Legal & Compliance Summary
- Support & Contact Info
Platform Overview
AfriConnect Exchange is operated by Africonnect Exchange CIC, a registered Community Interest Company in Scotland. Our mission is to connect diaspora communities with culturally relevant services, products, and opportunities.
Vendor Responsibilities
As a vendor, you agree to:
- Provide accurate business and contact information
- Maintain respectful and inclusive listings
- Fulfill orders promptly and professionally
- Respond to customer inquiries within 48 hours
- Comply with UK consumer protection laws and our Vendor Agreement
Listing Guidelines
- Use clear, truthful titles and descriptions
- Include pricing, availability, and delivery terms
- Avoid misleading claims or culturally insensitive content
- Upload high-quality images that reflect your offering
- Tag listings appropriately for visibility
Payments & Fees
- Payments are processed securely via Stripe or PayPal
- AfriConnect Exchange may apply a transaction or listing fee (details provided during onboarding)
- Vendors are responsible for applicable taxes and compliance with local financial regulations
Customer Service Expectations
- Communicate clearly and respectfully
- Resolve disputes directly and promptly
- Maintain a professional tone in all interactions
- Repeated complaints may result in account suspension
Legal & Compliance Summary
As a vendor on AfriConnect Exchange, you are expected to comply with the following UK regulations:
1. UK Consumer Protection Laws
These laws ensure fair treatment of customers. You must:
- Provide clear and accurate product/service descriptions
- Honour refund, cancellation, and delivery terms
- Avoid misleading advertising or unfair practices
- Respond to complaints in a timely and respectful manner
Relevant legislation includes:
- Consumer Rights Act 2015
- Consumer Contracts Regulations 2013
2. UK GDPR (General Data Protection Regulation)
If you collect or process any personal data (e.g., names, emails, delivery addresses), you must:
- Only collect data you genuinely need
- Store it securely and delete it when no longer needed
- Never share it without consent
- Respect customer rights to access, correct, or delete their data
AfriConnect Exchange handles most user data centrally, but vendors must still respect privacy when communicating with customers or handling orders.
What This Means for You
Transparency
Be honest in listings and communication
Fairness
Honour your terms and resolve disputes fairly
Data Respect
Don't misuse or share customer data
Compliance
Follow platform rules and UK law
Support & Contact
Need help? We're here for you.
Vendor Support Team
Email: customerservice@africonnect-exchange.org
Address: 21, Maple Terrace, G75 9EF, Glasgow, Scotland
Company Number: SC869128
Thank You
Thank you for joining AfriConnect Exchange. Your contribution helps build a stronger, more connected diaspora community. We look forward to growing together.
© 2025 AfriConnect Exchange. All rights reserved.
A project of Africonnect Exchange CIC (SC869128)